Thank you for visiting Shaligram Gallery. We are committed to providing you with an exceptional shopping experience, including safe and reliable delivery of your orders. Please review our shipping policy for details regarding shipping methods, timelines, and charges.
1. Order Processing
- All orders are shipped within 1-3 business days of receiving payment.
- Orders placed on weekends or holidays will be processed on the next business day.
- You will receive a confirmation email with your tracking details once your order has been dispatched.
2. Shipping Locations
- We offer domestic and international shipping.
- Shipping availability and charges vary depending on your location. Please check at checkout if your country is eligible for delivery.
3. Shipping Methods and Delivery Times
- Domestic Shipping:
- Standard Delivery: 5-7 business days
- Express Delivery: 2-3 business days
- International Shipping:
- Standard Delivery: 10-15 business days
- Express Delivery: 5-7 business days
- Please note that delivery times may vary due to customs clearance, holidays, or unforeseen delays.
4. Shipping Charges
- Shipping charges are calculated based on the weight of the package, destination, and the shipping method selected at checkout.
- Free shipping is available for domestic orders over ₹ 10,000 and international orders over ₹ 48,000.
5. Customs, Duties, and Taxes
- For international orders, customs duties and taxes may be applicable depending on your country’s regulations.
- Customers are responsible for paying any additional fees charged by their country’s customs office.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email. You can track your order using the provided link.
7. Damaged, Lost, or Stolen Packages
- We take great care in packaging your items to ensure they arrive safely. However, if your package is damaged, lost, or stolen during transit, please contact us at buyshaligram@gmail.com within 48 hours of delivery for assistance.
- In case of damaged items, please provide photographs of the packaging while opening the parcel for the very first time with label on it and the product to help us resolve the issue quickly.
8. Returns and Exchanges
- For information on returns and exchanges, please refer to our Return Policy.
9. Contact Us
If you have any questions or concerns about shipping, feel free to contact us at:
- Email: buyshaligram@gmail.com
- Phone: +91- 7617655553
We value your trust in Shaligram Gallery and look forward to serving you!